If you’re a healthcare professional or facility owner in Dubai, staying connected with the Dubai Health Authority (DHA) is essential. Whether you’re renewing your licence, applying for a new one, or need support with documentation, DHA offers multiple ways to contact them easily.

 1. Latifa – DHA Virtual Assistant

Latifa is DHA’s virtual assistant, available 24/7 to help professionals and healthcare facilities.She provides instant answers about licensing, renewals, applications, and requirements — all through a chat interface.

You can access Latifa:
On the official DHA website
Through WhatsApp chat

Latifa helps with:
Professional and facility licensing services
Tracking application status
Guidance on licensing exams
Renewal reminders and service updates

Note: Always keep your licence or reference number ready when chatting with Latifa for faster responses.

 2. Wassel Sotase (Wasel Stocks) – DHA eComplaint System

If you need to file a complaint or service issue with DHA, use the Wassel Sotase (Wasel Stocks) platform — DHA’s official eComplaint service.
Here’s how it works:
Visit the Wassel Sotase page through the DHA website.
Fill out your details and category (doctor, nurse, technician, etc.).
Describe your complaint or issue.
Submit and wait for a response — DHA will get back to you within 5 working days.
This ensures your issue is logged officially and reviewed by DHA’s support team.

3. Contact DHA via WhatsApp

DHA also provides a WhatsApp contact service, offering real-time chat support.

You can use this to:
Ask licensing-related questions
Request status updates
Connect with Latifa, the DHA virtual assistant
WhatsApp number: 800 342 (You can add “800342” to your contacts and send “Hi” to start a chat) 

This is one of the fastest and most convenient ways to reach DHA for everyday queries.Make sure to message them from your registered mobile number for smoother verification.

 4. Contact DHA by Email
For more formal or detailed communication, you can reach DHA via email
Email address: info@dha.gov.ae

 When sending an email, include:

Your full name
Licence number or application reference
A clear subject line (e.g., “Licence Renewal Inquiry”)
Any supporting documents

DHA typically responds within 3-5 working days depending on the nature of your request.